Refund Policy
No Post-Purchase Refunds
Once credits are purchased, we do not provide monetary refunds. All sales are final.
Credit Refunds
However, we do provide credit refunds in the following situations:
- System errors during content generation
- Poor-quality or unusable content delivery
- Unintended or accidental credit deductions
How to Request Credit Refunds
If you experience any of the above issues:
- Contact our support team immediately
- Provide details about the issue encountered
- Include relevant content generation IDs or timestamps
Contact Support
For assistance with credit refunds or any other issues:
- Email: support@totapakhi.ai
- Support Hours: Monday to Friday, 9 AM to 5 PM (GMT+6)
- Response Time: Within 24 business hours