Refund Policy

No Post-Purchase Refunds

Once credits are purchased, we do not provide monetary refunds. All sales are final.

Credit Refunds

However, we do provide credit refunds in the following situations:

  • System errors during content generation
  • Poor-quality or unusable content delivery
  • Unintended or accidental credit deductions

How to Request Credit Refunds

If you experience any of the above issues:

  1. Contact our support team immediately
  2. Provide details about the issue encountered
  3. Include relevant content generation IDs or timestamps

Contact Support

For assistance with credit refunds or any other issues:

  • Email: support@totapakhi.ai
  • Support Hours: Monday to Friday, 9 AM to 5 PM (GMT+6)
  • Response Time: Within 24 business hours
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